Naomi Place Resident Support Worker

We are currently hiring for the following position:


Naomi Place Resident Support Worker

Program: Community Builders

Union: Included

Schedule: Day, Weekend and afternoon shifts

Location of position: Vancouver, British Columbia

Job status: Full Time, Subject to operational contract length

Language requirements: English

Start Date: TBA Feb, 2020


Job Summary

Working in and from the work site, the  Naomi Place Resident Support Worker provides assistance, support and basic skill training to residents in their living environment while encouraging independence, self responsibility, and healthy lifestyle choices. 

The Resident Support Worker provides services through identification, coordination and facilitation of available community resources. These resources may include referral to community mental health services, referral to medical health services and connection to other housing services.


It is the Resident Support Workers responsibility to:

  • Participate in case planning with resident and/or healthcare providers by performing duties such as interviewing residents to identify problems and needs, by obtaining required information from a variety of sources such as families and care providers, documenting resident needs and wants, and assisting residents to determine appropriate programs.  
  • Advocate for residents by problem solving in areas such as, financial assistance, accessing community resources, and obtaining volunteer or work placements.  
  • Observe residents identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations including de-escalating challenging behaviors. Reports medical, behavioral, and other problems as required. Provides feedback and input regarding residents needs, performance, and progress to building coordinator and management team.   
  • Provide supportive feedback, demonstrations, modeling, and behavior management to residents, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping (garbage removal, laundry assistance, dishes, changing of linens, sweeping/mopping of floors, bathroom cleanliness etc.), meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills.  
  • Provide medication support, in accordance with established policy. 
  • Provide meal programs or support in accordance with established policy. 
  • Identify available social, economic, recreational, and educational services and resources in the community that will meet residents needs. Provide residents with related information.  
  • Facilitate residents physical, recreational, educational, and employment needs by performing duties such as arranging for clients to be transported to programs/services, assisting residents to attend appointments, and implementing programs.  
  • Complete and maintains related records and documentation such as care plans, progress reports, statistics, and daily logs. 
  • Ensure the maintenance, cleanliness, and safety of programs and residence by completing janitorial and maintenance tasks as directed. Ensure the residence’s inventory of supplies is maintained. Assist clients to secure permanent  housing, negotiate tenancy/program agreements.
  • Receive resident feedback, and inquiries and complaints, and responds as required.  
  • Orientate new staff by sharing job information.  
  • Provide direction to volunteer and or practicum students as required. 
  • Perform other related duties as assigned.  
  • Restock and clean harm reduction room
  • Maintain amenity and lobby areas
  • Maintain and clean staff and shared bathrooms
  • Assist care aids with resident rooms and personal care support.


Statement of Qualifications

Education & Experience

  • A minimum of two (2) years post secondary education in mental health & addictions and a minimum of two (2) years experience in a similar setting with a mental health and addictions related agency, with responsibility for front line service delivery, crisis intervention, debriefing and support, conflict resolution and case planning or an equivalent combination of education, training and experience. 
  • Extensive working knowledge of psycho-social rehabilitation approaches and services including individual service plan development and implementation and life skills training. 
  • A solid background and knowledge of concurrent disorders with related work experience.  
  • Two (2) years experience working with people with mental illness or those at risk of homelessness and a demonstrated commitment to promoting empowerment and individual/group advocacy. 
  • Satisfactory criminal record check. 


Abilities & Skills

  • Ability to work in a harm reduction environment which includes an observed consumption area, as well as familiarization with the principles of harm reduction. 
  • Physical ability to carry out the duties of the position. 
  • Able to work independently with minimal supervision, exercise initiative and good judgment 
  • Ability to operate related equipment. 
  • Ability to communicate effectively, both verbally and in writing. 
  • Ability to organize and prioritize. 
  • Ability to observe and recognize changes in clients.
  • Ability to establish and maintain rapport with clients, staff and management and collateral service providers. 
  • Home management skills. 
  • Ability to instruct. 
  • Ability to analyze and resolve problems. 
  • Conflict resolution and crisis intervention skills. 
  • Ability to assist with medication support and to follow established policies and procedures. 
  • Advocacy skills. 


Leadership Competencies

  • Create Vision and Strategy
  • Mobilize People
  • Uphold Integrity and Respect
  • Collaboration with Partners and Stakeholders
  • Achieve Results


To apply, please email your resume and cover letter to

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.