The shelter offers 40 beds and is operated 24 hours, 7 days a week. The shelter follows the organization’s mandate of providing inclusive housing and, as such, is a space for persons and their animal companions on a leash or in a cage. Carts and backpacks are also allowed. Three meals per day are provided.

An emergency procedure protocol is in place and all staff are trained in emergency procedures, non-violent crisis intervention, Vancouver Coastal Health’s opioid overdose response and first aid.