The shelter offers 40 beds and is operated 24 hours, 7 days a week. The shelter follows the organization’s mandate of providing inclusive housing and, as such, is a space for persons and their animal companions on a leash or in a cage. Carts and backpacks are also allowed. Three meals per day are provided.
An emergency procedure protocol is in place and all staff are trained in emergency procedures, non-violent crisis intervention, Vancouver Coastal Health’s opioid overdose response and first aid.
Ismail Hilman is a compassionate and dedicated professional with a passion for addressing homelessness, addiction, and mental health challenges. Ismail holds a Diploma in Community Social Service Worker, a first-class Degree in Social Work, and a Master's Degree in International Relations/Politics from the University of Manchester. Currently pursuing a master's degree in social and counselling psychology, his ultimate goal is to become a relationship therapist, specializing in working with young people to foster healthy foundations for personal and intimate relationships.